Learn how you can create a High-Reliability Team
Delivering safe and effective healthcare is becoming more and more complex. As complexity grows, risk grows exponentially, increasing the probability of errors. With each error, we are reminded of how important culture is to delivering effective care in environment safe for your patients and team. Unfortunately most organizations, though they recognize the importance of culture, either don't know where to begin or have grown weary of failed attempts at culture change. But a few High-Reliability Organizations (HROs) have demonstrated the ability to create a culture that allows them to not only survive, but to thrive, in complex, high-risk environments.
Join an upcoming webinar to learn
Why you can't ignore culture
Have you invested in technology, process improvement, procedures, and training, but you are still having incidents and poor performance? We will explain why investing in those strategies without a deliberate attention to culture usually fails to achieve the expected results.
The HRO way
High-Reliability Organizations have figured out how to turn culture into a competitive advantage. We will show you how they view culture differently and use it to outperform their peers.
Your path to an HRO team
This is where most organizations trip up. Culture change requires a specific sequence of actions. We will give you specific steps you can take within your team to transform the culture and unlock the potential of your technology, processes and talent.
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About the presenters
Chris is an advisor to senior executives on leadership, culture, and execution. He has led numerous Operational Excellence (OE) assessment, OE improvement programs, OEMS design projects, and OEMS implementation programs for Fortune 500 companies in the energy, manufacturing, and other industries.
Chris has served as an Operations Leaders with Owens Corning, where he increased productivity by over 25% in just nine months. He also worked as Manager of Business Strategy and Analysis, and later as a Plant Manager for Georgia Pacific (Koch Industries) where he led dramatic operational performance improvements across multiple lagging facilities.
Chris began his professional career in the US Navy's Nuclear Program. He served as the Supply Officer on a nuclear-powered attack submarine, where he was ranked #1 of 9 junior officers, and later was named Instructor of the Year at Navy Supply Corp School. Chris currently resides in Houston, Texas.
Mark Brodeur, FACHE
Mark is an experienced professional with over 35 years of senior level experience in hospital management. Through his background and knowledge base, Mark is able to address the real world issues faced by clients trying to improve patient safety and experience.
Prior to joining WP&C, Mark enjoyed a long career as a hospital senior executive and CEO. He has over 22 years of experience as a hospital CEO in for-profit and not-for-profit settings. He has a track record of making significant improvements to those hospitals by strengthening their financial performance, growing services and redeveloping a mission-driven culture. He has also previously served as a consultant with Compirion Healthcare Solutions assisting hospitals achieve significant cultural and financial improvement.
Mark has a Masters in healthcare Administration from St. Louis University and is a Fellow with the American College of Healthcare Executives. He also has maintained associations with the American Hospital Association, Illinois Hospital Association, Missouri Hospital Association and the Governance Institute. Throughout his career, Mark's hospitals have been recognized for their superior performance by industry groups such as Healthgrades, National Quality Healthcare Award, Foster McGaw Award and the Founders Award from Custom Learning Systems.
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